AI Modules
Unify your passenger data, personalize experiences in real-time, and turn insights into revenue - with FetchyFox's Customer Data Platform (CDP) Module
A Customer Data Platform (CDP) is a centralized system that collects, unifies, and organizes customer data from various sources to build rich, real-time profiles. For airports and travel environments, this means better understanding each traveler’s behaviors, preferences, and needs—across digital and physical touchpoints.
Unlike traditional CRMs or analytics tools, a CDP goes deeper. It connects fragmented data, applies intelligence, and makes it available to all other systems—so airports and partners can personalize engagement at scale.
In a world where passenger journeys span multiple channels—mobile apps, kiosks, concessionaires, airlines, and airport services—data silos mean missed opportunities. Airports are sitting on a goldmine of data, but without the right tools, it's nearly impossible to extract value from it. With increased demand for hyper-personalized experiences, operational efficiency, and non-aeronautical revenue growth, a robust CDP becomes a strategic asset—not just a nice-to-have.
Less stress, faster service, better offers, more control
Less stress, faster service, better offers, more control
Improved on-time performance, lower support friction
Targeted offers, higher cart sizes, reduced waste
Better demand forecasting, smoother flows, stronger data ownership
Delight travelers with context-aware recommendations, notifications, and services—based on their travel history, preferences, and in-the-moment behavior.
Run highly targeted marketing and concessionaire promos with precision segmentation and attribution tracking.
Surface demand trends, foot traffic patterns, and service bottlenecks to optimize resources and staffing in real time.
Convert more travelers into buyers by delivering the right offers at the right time, directly through FetchyFox touchpoints.
Seamlessly connects to FetchyFox’s other modules (like Order Ahead or Service Booking) and third-party systems to create a unified experience. No messy integrations required.
We integrate data from all airport-relevant sources: POS systems, loyalty programs, mobile apps, third-party vendors, concessionaires, wayfinding tools, and more.
Every traveler’s profile updates live, reflecting real-time interactions, preferences, and transactions. This enables personalized offers, alerts, and support—on the fly.
We follow SOC 2 and ISO 27001 cybersecurity standards. The CDP respects user consent and minimizes data collection to only what’s meaningful and permitted.
Whether you’re just starting to centralize customer insights or want to make the most of your existing data, the FetchyFox CDP Module gives you the tools to understand and serve passengers like never before. We understand the power of data and we’re excited to be a part of your journey to enhance the travel experience.
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